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OUR CASE STUDIES

OUR CASE STUDIES

Here are some examples of where our coaches have helped leaders to achieve unbelievable levels of performance spanning multiple sectors. We match their experience to your needs.
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Healthcare - Outstanding Frailty care

RE:VIEW & RE:AKT

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Al led the Vital Signs Review at a NHS Trust, delivering an end-to-end approach to frailty care. The programme supported the Trust in achieving a CQC rating of Outstanding, and its breakthrough results became a national benchmark for end-to-end pathway transformation.

Value Delivered
80% of frail Emergency Department (ED) patients discharged same day.
Providing frail patients in the Emergency Department (ED) with timely care improved their outcomes and, for the vast majority, allowed them to go home on the same day

 

Time in ED for over 75's reduced by 22%
Understanding the flow of patients through the ED enabled the team to see the waste and remove unnecessary re-briefing and admin steps

 

£875k saving
Closure of a 16 bed ward over winter months due to reducing demand resulted in this saving.

 

£2.4M saving on top of our costs

Through overall bed use reduction and other initiatives this saving was met after our costs were taken into account.

 
You can achieve unbelievable levels of results with the resource you already have.
How STRAKT Achieved It
Vital Signs and a Vital Signs Value Stream Analysis (RE:VIEW) at NHS trust to identify opportunity.
 
Integration of community frailty management resulted in 37% fewer GP contacts, 22% fewer nursing visits, and 38% fewer emergency department visits.
 
End-of-Life Frailty Research co-created frailty measures tailored to end-of-life needs and established a Frailty Academy to offer structured, focused education and training for staff.

Defence - Increasing Military Capacity

RE:VIEW & RE:AKT

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With its origins in the 16th Century the Royal Navy was facing a significant change in the value proposition of its Invincible Class aircraft carrier fleet in the early 90s​. Efficiency was needed and that is exactly what Chris, one of our founding partners delivered. 

Value Delivered
Aircraft Sortie Rate increased by 130%

More than doubling the carriers capacity. Saving the BILLIONS by not requiring a new aircraft carrier.

 

Mission planning time reduced to minutes

Removing the waste, allowing personnel to get on with the actions that provide real value.

 

Aircraft lift breakdowns eliminated


Allowing the focus to be on the important tasks ahead. Small wins that can provide significant improvement to operational flow.

 

No increase in personnel or capital investment


You can achieve unbelievable levels of results with the resource you already have.

How STRAKT Achieved It

Used various multidisciplinary teams and defined the new value and its impact; defined the problem and objective; understood value & support streams; pareto principle for order of impact.

 

Key improvements in mission planning; visibility of plan; movement and preparation of aircraft​

sleeping, eating and rest.

 

This was delivered through leadership and empowerment breakthrough improvement events.

Facilities Management - Post Merger Integration Savings

RE:VIEW & RE:AKT

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MITIE acquired Dalkia’s Facilities Management Business and needed to consolidate the businesses and deliver the synergies stated to the financial markets. It was an important time for the business and one that required bringing people together and that is what founding partner Jon did.

Value Delivered
Secured £6 MILLION of savings while growing revenue


If you know where the waste is, not only do you save money, but it frees up capacity to help growth too.

 

Reduced vehicle fleet by 30%


Adding capacity doesn't always mean adding new assets, Its often about using the current ones in the right way.

 

Negotiated new contract with suppliers


Your operational network needs to work with you, not against you. Understanding how to get that can make real change.

 

Consolidated the teams, systems and processes


Getting teams on the same page to see the big picture collaboratively is how you can help to turn your strategy into real, measurable actions.

How STRAKT Achieved It

New leadership team elevated their role to transformation and delegated most of the day to day. Held a strategy execution workshop to focus the new management team on the main areas to be targeted and improved.

 

Value stream analysis and targeting of the major customer facing issues.​

 

Breakthrough improvement events for priority process areas and systems. Migration to a single finance platform and consolidation/standardisation of all back-office and operational processes across the merged company.

Telecommunications - Back Office Improvement

RE:VIEW & RE:AKT

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Vodafone UK had consolidated 7 companies into 1 on a new Oracle Finance, Procurement and HR back-bone. All these companies needed to integrate and get on the same page quickly. Just another day for one of our founding partners Jon, who achieved the amazing level of performance promised.

Value Delivered
Reduced headcount requirement from c300 to less than 200 in 18 months


Having the right people in the right roles allows for signficant improved performance.

 

Significant Improvements in the Control Environment


Being able to understand how your business is functioning is vital in understanding where the hidden waste is.

How STRAKT Achieved It

Defined and shared the purpose of Finance Operations, the need for change and the possible implications for individuals through well managed consultation.

 

Using multidisciplinary teams in a mixture of break through and continuous improvement events to define customer value and end-to-end value streams. Used visual “Journey Slides” communicating the status and timing of break through backed up by dashboard displaying progress on performance.

 

Transfer of skills to facilitate multidisciplinary events to internal team.

Manufacturing - Lifeboat production

RE:VIEW & RE:AKT

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The RNLI has been saving lives in the UK and Ireland since 1824.​The 200 years of learning they put into the design of their boats which they now manufacture themselves. As a charity, value for money is important. They wanted to see improvement and founding partner Ryan was just the man to help with this.

Value Delivered
Over 6000 hours saved per year from the Shannon class Lifeboat production


Getting production teams with the right equipment and the right time without having to compromise on quality

 

£1.5 Million repeatable annual savings with a 15% quality improvement


Being able to understand how your business is functioning is vital in understanding where the hidden waste is.

How STRAKT Achieved It

Introduced the concepts of flow and pull to the team. 

 

Levelled the production operations to meet the TAKT time.

​

Stopped production for at station (cell based) problem solving to improve ongoing improvement. Coaching for production stations on team-based problem solving.

Financial Services - Chat Bot Introduction

RE:VIEW & RE:AKT

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 UK's second largest pet insurer needed to reduce operating costs in order to keep policy cost competitive and drive an increase in sales against their main competitors. Following a RE:VIEW to reduce failure demand (Demand that is self inflicted) reducing a contact centre's demand by 30%. It was decided to introduce a chatbot to manage easy repeatable demand to further reduce the inbound demand.

Value Delivered
Initial 30% reduction in contact centre demand


Review of contact history to group demand categories into value and failure. Prioritising actions to Quick Wins, RE:AKT's and Projects to eliminate the demand.

 

Further reduction of 20%


Chatbot implementation RE:AKT and Project further reduced incoming demand by 20% by managing repeatable queries and questions.

 

Proposed further 60% reduction by integrating AI


Further potential identified to reduce incoming demand by integrating AI to manage policies and more complex queries.

Lets work together

We have even more unbelievable results we would love to share with you. If you want to start to achieve results like this, or hear more, contact us using the button below.

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